Privacy Policy

1Introduction

IndyBus LLC ("IndyBus," "we," "us," or "our") operates the website indybus.com and provides Indianapolis charter bus rental, mini bus rental, Mercedes Sprinter van rental, party bus rental, and group transportation services throughout Central Indiana.

We are committed to protecting your privacy and being transparent about how we collect and use your personal information. This Privacy Policy explains:

• What information we collect from you
• How we use that information
• When and with whom we share information
• Your rights and choices regarding your information
• How we protect your data

By accessing our website, submitting our quote forms, or using our charter bus services, you acknowledge that you have read and understood this Privacy Policy.

2Information We Collect

Information You Provide Directly

When you contact us or request a quote, we collect information you voluntarily provide, including:

• Contact Information: Name, email address, phone number
• Trip Details: Pickup location, drop-off location, travel date and time, group size
• Service Preferences: Vehicle type (Mercedes Sprinter, mini bus, charter bus, party bus), service type (airport, wedding, corporate, etc.)
• Communication Content: Any messages, special requests, or details you share with us
• Payment Information: When you book services, we collect payment information through secure third-party payment processors (we do not store full credit card numbers on our servers)

Information Collected Automatically

When you visit our website, we automatically collect certain information through your browser and device:

• Technical Information: IP address, browser type, operating system, device type
• Usage Data: Pages viewed, time spent on pages, click patterns, referring website
• Location Data: Approximate geographic location based on IP address
• Cookies and Tracking: See our Cookies section below for details

3How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Process quote requests, schedule charter bus services, coordinate transportation logistics, and provide customer support
• Communication: Respond to inquiries, send booking confirmations, provide service updates, and follow up after service completion
• Marketing: Send promotional emails (with your consent), display relevant advertisements, and offer special promotions for our charter bus services
• Website Improvement: Analyze website performance, understand user behavior, and improve our services
• Legal Compliance: Comply with applicable laws, regulations, and legal requests
• Fraud Prevention: Protect against unauthorized access, fraud, and other illegal activities

4Sharing Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• Email service providers (FluentSMTP, Gmail) for quote responses and communications
• Payment processors for secure transaction handling
• Website hosting and analytics providers
• Partner transportation companies (for vehicles we coordinate through our network)
• Customer relationship management (CRM) tools

Legal Requirements

We may disclose your information if required by law, court order, government request, or to protect our legal rights, prevent fraud, or ensure user safety.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the business transaction.

5Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance.

Types of Cookies We Use

• Essential Cookies: Required for website functionality (cannot be disabled)
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Advertising Cookies: Used for retargeting and showing relevant ads (Google Ads, Facebook Pixel if applicable)
• Functional Cookies: Remember your preferences and settings

6Third-Party Services

Our website integrates with several third-party services that may collect information about your visit:

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as pages visited, time spent on site, and traffic sources. This data helps us improve our website and services. Learn more at Google's Privacy Policy.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Google Ads

We use Google Ads to display relevant advertisements about our charter bus services. Google may use cookies to track your visits to our site and other websites to deliver advertisements that are more relevant to you. You can opt out of personalized advertising by visiting Google Ads Settings.

Facebook Pixel (If Applicable)

If we use Facebook Pixel, it allows us to track website visitors and show them relevant Facebook ads. You can manage Facebook ad preferences at Facebook Ad Preferences.

WordPress and Plugins

Our website is built on WordPress and uses various plugins (Elementor, Rank Math SEO, FluentSMTP, LiteSpeed Cache) which may collect technical information for functionality and analytics purposes.

7Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to legal retention requirements)
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly
• Object to Processing: Object to certain uses of your information
• Data Portability: Request your information in a portable format

To exercise any of these rights, please contact us using the information provided in Section 12 below.

8Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/HTTPS encryption for data transmission
• Secure password protocols and access controls
• Regular software updates and security patches
• Limited employee access to personal information on a need-to-know basis
• Secure third-party payment processing

9Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will take steps to delete that information.

10California Residents (CCPA Rights)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

• Right to Know: Request information about the personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your CCPA rights

To exercise these rights, please contact us using the information in Section 12. We will respond within 45 days as required by law.

11Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on this page
• For significant changes, provide additional notice (such as email notification)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

We will respond to your inquiry within a reasonable timeframe, typically within 30 days. For urgent privacy concerns, please call us directly.